Hotel Management, Reimagined
AI-powered hotel management with a booking engine, Guest Experience, WhatsApp messaging, and multiple report types. It keeps working even when the internet does not.
Modern · AI-powered · Built for local operations · Works offline
A modern, all-in one solution for modern hotel management
Property Management
Reservations, front desk, housekeeping, and comprehensive reports.
Booking Engine
Direct bookings on your website at 3% commission, multiple languages.
Guest Services
Guest Experience, WhatsApp messaging, and pre-arrival upselling.
Distribution & Revenue
Channel manager for OTAs and AI insights.
What makes Diafa PMS different
Five core capabilities you rarely find in traditional hotel software
AI that understands your hotel
Ask questions about occupancy, revenue, and guests in plain language. Get answers from live data, with dashboard suggestions and rate recommendations included.
Guest Experience
Guests order room service, spa, and laundry from their phone. Works before arrival for upselling. Included from Professional.
WhatsApp messaging
Booking confirmations, pre-arrival reminders, and review requests via WhatsApp. Comes with Professional; message usage billed separately.
Multi-currency, for real
Track up to 3 currencies as independent ledgers. Full separation in payments, invoicing, and reports. No forced conversions.
Your front desk never goes down
All operations continue during internet outages. Data syncs automatically when you are back online. No other PMS does this.
Built for every property type
Hotels
Room management, rate plans, OTA distribution, and multiple report types.
Hostels
Rooms and dorm beds in the same calendar. Per-bed inventory and housekeeping.
Guesthouses & B&Bs
Simple setup, guest memory across stays, works in remote areas.
Serviced Apartments
Flexible rate plans for long stays, Guest Experience for service ordering.
Connected to multiple booking channels
- Booking.com
- Airbnb
- Expedia
- Hotels.com
- Agoda
- and 1000+ others
See what Diafa PMS looks like
Drag-and-drop scheduling
Move reservations between rooms and dates with a drag.
Comprehensive reporting and AI insights
Operations, finance, revenue, occupancy, forecasts, and channel performance. Every report includes AI-generated suggestions.
Third-party integrations and MCP server
Diafa PMS supports fast integration with core platform tools and third-party systems, including WhatsApp and Diafa Resto. Restaurant orders can be charged directly to the guest folio.
Built to run your property
Every capability exists because a real operational need demanded it.
Full PMS operation without internet
Reservations, check-ins, payments, housekeeping, and reports all continue on your local machine. When connectivity returns, everything syncs. No cloud dependency for daily operations.
Up to 3 currencies without manual reconciliation
A property declares up to 3 currencies, each tracked as its own ledger. Payments, invoices, and reports stay separated by currency. No forced conversions, no end-of-month spreadsheet fixes.
One platform for every department
Front desk, housekeeping, guest services, and distribution managed from a single system. Changes in one area are immediately visible in the others. No switching between tools.
Per-channel profitability visibility
See what each booking channel actually costs you. Commission tracking per OTA, direct booking revenue separated, and financial reports that show true margins.
Role-based workflows for different staff types
Receptionists see front desk operations. Housekeeping staff see cleaning tasks. Managers see reports and oversight. Each role gets exactly the tools and data they need, nothing more.
Remote oversight without exposing operational controls
Managers monitor performance, occupancy, and financials from a separate read-only application. Operational controls stay with the front desk. Oversight without interference.
Transparent pricing
Choose the plan that fits your operation. Add what you need as you grow.
Starter
Up to 20 rooms
- Reservations, front desk and guest folio
- Housekeeping with the Diafa Ménage mobile app
- Channel manager (Booking.com, Airbnb, Expedia and 1000+ others)
- Bancontact, SEPA Direct Debit and card through Stripe, with multi-currency invoicing
Professional
Up to 50 rooms
- Everything in Starter
- Diafa Direct booking engine, 3% commission on direct bookings
- Guest Experience for in-room service ordering and pre-arrival upselling
- Hotel Intelligence: ranked insights and room moves from your own data
Enterprise
50+ rooms · Multi-property
- Everything in Professional
- Revenue Management: a forecast for each night ahead and a suggested rate inside your limits
- Market intelligence with daily competitor rates
- Diafa Resto restaurant integration
Prices shown are starting prices and exclude VAT. Final cost depends on number of rooms and selected features. WhatsApp message usage is billed separately.
See hotel management, reimagined
30-minute personalized demo. See every feature, ask every question, get a custom quote.