Security & Data
Your front desk operates independently. Even if our cloud is unreachable, your hotel keeps running.
Your front desk data stays on your machine
The front desk app stores all operational data locally. Guest records, reservations, payments, and reports live on your desktop. Your front desk operates independently from the cloud.
Cloud sync, managed by Diafa PMS
Cloud sync is hosted and managed by Diafa PMS. Encrypted connections between your desktop and our cloud. You don't manage servers or databases. We handle the infrastructure.
Data residency
Cloud infrastructure hosted in Finland and Algeria. Data from European clients is processed and stored on our Finnish servers and does not leave Europe. As we expand to new markets, we adapt our infrastructure to comply with local data protection regulations.
Encrypted connections
All communication between the desktop app and cloud uses encrypted connections. SSL certificates auto-renew. No unencrypted data in transit.
Nothing lost during outages
Changes queue locally through network drops, power outages, and restarts. When connectivity returns, sync resumes from where it left off.
Four roles, scoped permissions
Admin (full access), Manager (reports and oversight), Receptionist (front desk operations), Housekeeping (cleaning tasks only). Every action logged in a tamper-resistant audit trail. Device authorization for additional security.
Two copies of your data
Cloud sync acts as continuous backup — your data exists on both the local machine and the cloud. Additional backup schedules managed by Diafa PMS.
GDPR compliance
Guest data export on request. Guest data anonymization. Consent tracking. Configurable data retention policy with auto-anonymization after defined period.
No card data on your machine
Online payments through Diafa Direct are processed through compliant payment gateways. Card numbers never touch your infrastructure.
Questions about data security?
Talk to our team about how Diafa PMS handles your data.