Transparent pricing
Choose the plan that fits your operation. Add what you need as you grow.
Starter
Run the property, keep the channels in sync
Up to 20 rooms
- Reservations, front desk and guest folio
- Housekeeping with the Diafa Ménage mobile app
- Channel manager (Booking.com, Airbnb, Expedia and 1000+ others)
- Scan to Pay, SnapScan, EFT, card and Apple Pay through Paystack, with multi-currency invoicing
- Offline-first operation on the local Master Client
- Guest profiles & VIP tiers
- Essential reporting tools
- Multilingual interface with RTL layouts
- Team user access
- Email support
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Professional
Shift demand to your own site, ask your own data questions
Up to 50 rooms
- Everything in Starter
- Diafa Direct booking engine, 3% commission on direct bookings
- Guest Experience for in-room service ordering and pre-arrival upselling
- Hotel Intelligence: ranked insights and room moves from your own data
- AI chat with your hotel data
- Full reporting suite including forecasts
- Per-channel commission tracking
- GDPR compliance tools
- Guest feedback collection
- Guest list export for marketing
- Webhooks & REST API
- Real-time notifications
- WhatsApp guest messaging, message usage billed separately
- Expanded team user access
- Priority email support
Enterprise
The full platform, quoted for your operation
50+ rooms · Multi-property
Tailored to your operation
- Everything in Professional
- Revenue Management: a forecast for each night ahead and a suggested rate inside your limits
- Market intelligence with daily competitor rates
- Diafa Resto restaurant integration
- Multi-property management
- Secondary Client (manager view)
- MCP Server (external AI tools query your data)
- Full brand customization
- Dedicated onboarding
- Payment pre-authorization (when needed)
- Unlimited user accounts
- Priority support with chat
Prices shown are starting prices and exclude VAT. Final cost depends on number of rooms and selected features. WhatsApp message usage is billed separately.
Which plan fits your property?
Each plan is designed for a specific operational profile. Choose the one that matches where your property is today.
Starter
You run the front desk yourself and you already sell on the OTAs. Reservations, housekeeping, folios and local payments have to be dependable, availability has to stay in sync, and none of it can depend on the connection holding.
- Small guesthouses and B&Bs up to 20 rooms
- Properties already listed on Booking.com, Airbnb or Expedia
- Places where the line drops and the working day continues anyway
Professional
You want to move share off the OTAs and onto your own site, put service ordering on your guests' own phones, and ask questions of your own data instead of assembling reports. WhatsApp guest messaging comes with the plan, with its message usage billed separately.
- Hotels and hostels with 20–100 rooms
- Properties investing in their own direct channel
- Teams that would rather query their data than assemble reports
Enterprise
You want the whole platform scoped to your operation rather than assembled one module at a time, a suggested rate for every night ahead rather than guesswork, and more than one property under a single account.
- Properties with 50+ rooms
- Multi-property groups needing centralized management
- Operations that want AI-driven rate movement across the portfolio
What changes as you move up
Starter: Operations and distribution
Run the property, keep the channels in sync
Everything the front desk needs day to day: reservations, check-ins, housekeeping, guest folios, local payment rails, invoicing, guest profiles, and essential reports, with the channel manager included from the first plan rather than sold as an upgrade. All of it runs on the local machine, so the working day never waits for the connection.
Professional: Direct demand and your own data
Sell on your own site, ask your own data questions
Adds the Diafa Direct booking engine. Diafa Direct charges 3% on a direct booking, where an OTA takes 15–25%, so every booking that moves to your own site lowers your blended cost of distribution. The Guest Experience comes in at this level, putting service ordering and pre-arrival upselling on the guest's own phone. Hotel Intelligence ranks what matters on the dashboard and in reports, availability and rates, worked out from your own data with no language model involved, which is why it keeps working offline. AI chat answers questions about your hotel data in plain language, and the reporting suite opens up in full with forecasts. WhatsApp guest messaging comes with the plan as well; because WhatsApp itself charges per message, that usage is billed separately.
Enterprise: The full platform
The whole platform, a rate suggested for every night ahead
Everything in Professional, plus Revenue Management, market intelligence bringing the rates of the properties you compete with in every morning, the Diafa Resto restaurant integration, multi-property management, the Secondary Client for managers, MCP access so external AI tools can query your data, full brand customization, and dedicated onboarding. Scoped and quoted for the operation rather than sold from a list.
What comes with each plan
Starter carries operations and distribution together. Professional adds direct demand, the Guest Experience, AI over your own data and WhatsApp guest messaging: every module comes with the plan, and only WhatsApp message usage is billed separately, because WhatsApp charges per message. Enterprise covers the whole platform and is scoped and quoted for the operation.
- Guest Experience for QR-code ordering of in-room services, from Professional
- WhatsApp guest messaging for confirmations, pre-arrival reminders, and review requests, from Professional
- WhatsApp message usage is billed separately: WhatsApp charges per message, and the rate depends on the guest's country
- Diafa Resto for restaurant orders charged straight to the guest folio, from Enterprise
Get a Custom Quote
Tell us about your property and we will send you a personalized pricing estimate.
All Plans Include
Frequently Asked Questions
What payment methods do you accept?
Is there a setup fee?
Does it work through load shedding?
How does multi-currency work?
Can I change plans later?
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What kind of support do you provide?
See hotel management, reimagined
Join hotels, game lodges, and guesthouses across South Africa running Diafa PMS: ZAR-first operations, local payment methods built in, and resilience through load shedding.