WhatsApp for Hotels: Automating Guest Communication

WhatsApp is the primary messaging platform in Algeria and much of the world. Your guests already use it daily. Automated WhatsApp messaging from your PMS reaches them where they already are.

Five Automated Messages

1. Booking Confirmation

Sent immediately when a reservation is created. Guest receives dates, room type, and confirmation number.

2. Pre-Arrival Reminder

Sent one day before check-in. Includes check-in time, directions, and any pre-arrival instructions.

3. Welcome Message

Triggered automatically on check-in. Can include WiFi password, breakfast hours, or a link to the Guest Experience Portal.

4. Thank-You on Check-Out

Sent when the guest checks out. Professional touch that costs zero staff time.

5. Review Request

Sent three days after departure. Asks guests to share their experience while the stay is still fresh.

Why Automation Matters

Confirmation calls take 5-10 minutes per reservation. For a hotel with 10 arrivals per day, that is over an hour of phone calls. Automated WhatsApp messages handle it in zero staff time.

Language Resolution

Messages are sent in the guest's preferred language, resolved from their profile. If no preference exists, the property default language is used.

Diafa PMS WhatsApp Integration

Built-in via Meta Cloud API. Toggleable per property. Delivery status tracking for every message sent.

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