Common hospitality problems and how Diafa PMS handles them. These are operational scenarios drawn from the realities of running a property.
A 40-room lodge in Naivasha listed on Booking.com, SafariBookings, Airbnb, and its own website deals with frequent overbookings — especially during peak season and public holidays.
A beach resort in Diani wants guests to book and pay directly through its own website using M-Pesa or card, but has no way to collect online payments and relies entirely on OTAs.
A safari camp in the Masai Mara relies on a cloud-based PMS that goes down whenever the VSAT signal degrades. During peak safari season, staff revert to paper and reconciliation takes hours.
A lodge near Amboseli quotes safari packages in USD for international guests and collects domestic payments in KES. Spreadsheet reconciliation at month-end takes days.
A 20-room guesthouse in Kisumu manages everything with paper ledgers. Finding a returning guest's preferences from their last visit means searching old notebooks.
A beach resort in Malindi wants to offer game drive bookings, spa treatments, and room service ordering digitally, but has no scalable system. Phone calls to the front desk get missed.
A 35-room hotel in Mombasa has a high no-show rate on direct bookings. Confirmation calls take staff time and are often unanswered.
