Hotel Management, Reimagined

From safari lodges in the Mara to beach resorts in Diani to city hotels in Nairobi — Diafa PMS keeps your property running even on satellite internet. Accept M-Pesa and card payments, track KES and USD separately, and never lose a booking when connectivity drops.

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Modern · AI-powered · Multi-language · Locally compatible · Works offline

A modern, all-in one solution for modern hotel management

Property Management

Reservations, front desk, housekeeping, and comprehensive reports.

Booking Engine

Direct bookings on your website, no OTA commissions, multiple languages.

Guest Services

Guest Experience portal, WhatsApp messaging, and pre-arrival upselling.

Distribution & Revenue

Channel manager for OTAs and AI insights.

Designed for Kenya's Hospitality Market

From the Mara to Mombasa — hotel management built for Kenyan operations

AI that understands your hotel

Ask questions about occupancy, revenue, and guests in plain language. Get answers from live data, not generic reports. Dashboard suggestions and rate recommendations included.

Digital concierge for every guest

In-house guests order game drives, spa treatments, room service, laundry, and airport transfers from their phone. Orders arrive instantly at front desk.

WhatsApp, built in

Booking confirmations, pre-arrival reminders, and review requests via WhatsApp. Available on Professional and Enterprise plans.

Multi-currency, for real

Track local and foreign currencies as independent ledgers. Full separation in payments, invoicing, and reports. No forced conversions.

Works without internet

Whether you run on VSAT satellite in the Masai Mara or patchy 3G on the coast, Diafa PMS keeps running. Check in guests, process payments, manage rooms -- all offline. Syncs automatically when connectivity returns.

Built for every property type

Hotels

Room management, rate plans, OTA distribution, and multiple report types.

Hostels

Rooms and dorm beds in the same calendar. Per-bed inventory and housekeeping.

Guesthouses & B&Bs

Simple setup, guest memory across stays, works in remote areas.

Serviced Apartments

Flexible rate plans for long stays, guest portal for service ordering.

Connected to 1,000+ booking channels

See what Diafa PMS looks like

Drag-and-drop scheduling

Move reservations between rooms and dates with a drag.

Comprehensive reporting and AI insights

Operations, financial, revenue, occupancy, forecasts, channel performance — with AI-generated suggestions on every report.

Third-party integrations and MCP server

Diafa PMS allows the swift integration of 20+ built-in and third-party tools, including WhatsApp for example, or Diafa Resto, which enables connecting your in-house restaurant to the PMS. Orders go to guest rooms, charges appear on their folio.