Switch without disrupting the front desk
Most properties are operational within one week. Our team handles installation, configuration, migration, and training so your operation does not stall.
What onboarding includes
Everything needed to go from contract to go-live, handled by our team.
Property setup
Rooms, rate plans, taxes, currencies, booking policies, and payment methods configured to match your operations.
Remote installation
Desktop app installed on your machines. Housekeeping app set up on mobile devices. Manager monitoring app configured for stakeholders.
Migration planning
Inventory, guest records, reservations, and rate structures mapped from your existing system. Data validated before cutover.
Team training
Role-based sessions for reception, housekeeping, and management. Recorded for future hires, with practical reference material included.
Go-live support
Our team is on call during your first days of live operation. Quick adjustments, staff questions, and runtime issues resolved in real time.
Typical rollout steps
A structured path from contract to operational in five phases.
Discovery
We learn how your property operates today, inventory, rate plans, payment flows, reporting needs, and any country-specific requirements.
Configuration
Property profile built: rooms, rates, taxes, user accounts, roles, and permissions. Channel connections prepared if applicable.
Data preparation
Existing data exported, cleaned, and mapped to Diafa PMS. Validation passes catch inconsistencies before they reach production.
Training
Hands-on sessions by role. Reception, housekeeping, and management each trained on the workflows they will actually use.
Go-live
Cutover day coordinated with your team. On-call support during the transition. Post-launch check-ins in the first weeks.
What we can migrate from
Whatever you use today, we can move your operations into Diafa PMS.
Other PMS systems
Standard export formats supported. We map fields, preserve guest history, and retain accounting records.
Spreadsheets
Excel and Google Sheets reservation logs, rate tables, and guest lists, structured and imported into the system.
Paper ledgers
Manual guest records and financial ledgers can be digitized during onboarding. Structured entry by our team, validated with yours.
Room and rate configuration docs
Existing rate sheets, channel agreements, and property setup documents translated into Diafa PMS configuration.
Rollout fit by property type
Onboarding adapts to the complexity of your operation.
Small property
Single location, simple rate structure, typically operational in 3 to 5 business days from signed contract.
Growing hotel
OTA connections, multiple rate plans, and existing guest history, typically 1 to 2 weeks including data migration.
Multi-property deployment
Shared inventory across locations, centralized reporting, and multi-property user roles, timeline scoped during discovery.
Request an implementation review
Walk through your current setup, data migration scope, and rollout timeline with our team.