One Platform. Eight Components. Everything Connected.
A desktop app for daily operations, cloud sync for integrations, a booking engine for guests, a portal for in-stay services, a restaurant POS, a manager view, a housekeeping app, and a built-in AI assistant. All connected.
Front Desk App
Your main workstation. Every reservation, check-in, payment, and report. Available for Windows, macOS, and Linux. Works with or without internet. Data stored locally on your machine. If internet drops, everything continues.
- Available for Windows, macOS, and Linux
- Reservations, check-ins, check-outs, walk-ins, room assignment
- Payments, invoicing, and multi-currency tracking
- Multiple report types generated locally
- Works without internet — intelligent OTA update when offline
Cloud Sync
Connects your front desk to OTAs, your booking engine, Guest Experience portal, WhatsApp, and many more. Syncs automatically. Hosted securely by Diafa PMS — you don't manage any servers.
- Syncs the front desk app with all online services
- Hosted and managed by Diafa PMS
- Automatic SSL certificates for secure connections
- Supports multiple properties from one account
Diafa Direct — Your Own Booking Engine
Guests book directly on your website. Real-time availability, room photos, rate details, and online payment. Each property gets its own booking site with your branding. 12 languages and more in the near future. No OTA commissions.
- Your own booking website
- Multi-languages with automatic currency display
- Configurable deposits: full payment, first night, or percentage
- Tax breakdown and cancellation policy before booking
Guest Experience Portal
A digital concierge on every guest's phone. QR code opens your service catalog — room service, spa, laundry, transfers. Works before arrival for pre-stay upselling. Orders arrive at front desk in real time. Revenue flows into your reports.
- QR code or link — no app download
- Pre-arrival upselling/service offers. I.e. airport pickup
- Order tracking: pending, confirmed, in progress, delivered
- Revenue automatically in your financial reports
Manager View
Property managers can monitor the activity of the PMS remotely
- Read-only — safe for non-operational staff
- Reservations, room status, and all report types
- Syncs automatically from cloud
Housekeeping Mobile App
An Android app for cleaning staff. See daily tasks on their phone. Mark rooms clean, report maintenance issues. No access to guest data, reservations, or payments.
- View assigned tasks with priority levels
- Mark rooms clean with one tap
- Report maintenance issues
- No access to sensitive data
Diafa Resto
A separate app, Diafa Resto, can be integrated with Diafa PMS, enabling in-house restaurants to send orders directly to hotel rooms and charge them to the guest's folio. Revenue tracked in financial reports. Connects your restaurant to your PMS.
- Room charge from restaurant to guest folio
- Revenue tracked in financial reports
- Menu and order management
- Works with your existing restaurant setup
Built-in AI
Ask questions about your hotel in plain language. Get answers from live data. Dashboard suggestions on Standard plans. Full AI chat with rate recommendations on Premium. MCP Server lets external AI tools read your hotel data directly.
- Natural language questions about occupancy, revenue, and guests
- Dashboard suggestions and insights
- Recommendations based on hotel activity
- MCP Server for external AI assistants
How Everything Stays in Sync
Automatic, bidirectional, and resilient
Every action you take saves to your local machine first. When internet is available, changes push to the cloud. The cloud pushes back new OTA bookings, direct reservations, and guest orders. If connectivity drops, your work queues up locally. When it returns, sync picks up where it left off. Nothing is ever lost.
Save Locally First
Every action writes to your machine immediately. No waiting for a server.
Sync When Connected
Changes push to the cloud automatically when you are online.
Receive New Bookings
OTA reservations, direct bookings, and guest orders flow back to your desktop.
Survive Any Outage
Internet drops? Our servers smartly update your OTAs and Diafa Direct channels, minimizing the risk of overbooking while offline
Secure Cloud, Managed for You
Cloud sync is hosted and managed by Diafa PMS. Your front desk data stays on your machine. You don't need to set up servers, manage databases, or handle updates. We take care of the infrastructure so you can focus on your guests.
Book a DemoSee the platform in action
30-minute demo covering the front desk app, AI assistant, booking engine, and guest portal.