Support for live hotel operations
Your front desk cannot wait. Support is designed for the pace of hotel operations, with timely answers, practical training, and engineering help when needed.
What support covers
From the day you sign up through ongoing operations.
Setup
Installation, configuration, and connection to your OTA channels and payment providers, handled by our team, not left to your staff.
Onboarding
Structured training for each role. Migration from your current system. Go-live coordination so your first week of live operation is smooth.
Operational questions
Email, chat, or scheduled calls depending on your plan. Real answers from people who know hospitality, not ticket triage.
Ongoing expansion
Adding modules, adjusting configurations, and onboarding new staff as your property grows. Support continues after go-live, not just during.
How training works
Training is by role, not by feature. Your reception team does not need to learn what housekeeping uses.
Reception
Reservation management, check-in/check-out workflows, payment handling, and guest communication. Includes common edge cases like overbookings and walk-ins.
Housekeeping
Mobile app usage, room status updates, task management, and reporting issues. Short sessions that fit how housekeeping staff actually work.
Management
Reports, forecasts, rate management, channel distribution, and operational oversight. Tailored to how your management uses data to make decisions.
Admin
User management, permissions, audit trails, data exports, and system configuration. For staff responsible for account-level administration.
Support by plan
Support scales with your plan. All plans include direct access to our team.
Starter
Email support during business hours. Response within one business day. Setup and training included at onboarding.
Professional
Priority email support with faster response times. Scheduled call support for complex questions. Module-specific training as you add modules.
Enterprise
Priority support with dedicated chat channel. Named implementation lead. Quarterly product review calls. Support coverage across all your properties.
Migration and rollout support
Migration is where most PMS switches fail. Ours does not, because our team does the work.
Whether you are coming from another PMS, a set of spreadsheets, or paper ledgers, our team handles the data work. We validate every migration before cutover, run a parallel period when needed, and coordinate go-live with your staff. For complex migrations, additional scope is discussed upfront, no surprises.
Request an implementation review
Talk to our team about onboarding, training, and what support looks like for your property.